Privacy policy

1. About this Policy

All products on www.biosculpture.co.uk are distributed by RE:NEW Beauty Ltd.

RE:NEW Beauty Ltd is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use and protect your personal data when you:
- Visit our websites (including www.renewbeauty.co.uk, www.biosculpture.co.uk and www.elim.beauty);
- Purchase products from us (online or by phone);
- Create an account; or
- Otherwise interact with us.

By using our websites or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

RE:NEW Beauty Ltd is a company registered in England and Wales (company number 03672423) with VAT number GB 730 7522 52.

Registered address:
37 Mark Road, Hemel Hempstead, Hertfordshire, HP2 7DN, United Kingdom

For the purposes of data protection law, RE:NEW Beauty Ltd is the data controller.

If you have any questions about this policy or your data, you can contact us at:
Email: info@biosculpture.co.uk
Tel: +44 (0)3333 111 555

3. The Data We Collect

We collect personal data that you provide to us directly, as well as some data automatically when you use our website.

Information you provide to us:
- Name
- Billing and delivery addresses
- Email address and telephone number
- Account login details (if you create an account)
- Order history and purchase details
- Communication preferences

Information we collect automatically:
- IP address
- Device type and browser
- Pages visited and time spent on the website
- Referral source

Information from third parties:
We may receive information from:
- Payment providers
- Delivery partners
- Marketing platforms
- Analytics providers

4. How We Use Your Data

We use your personal data to:
- Process and fulfil orders
- Manage your account
- Communicate with you about orders or enquiries
- Provide customer support
- Improve our website, products and services
- Prevent fraud and ensure security
- Send marketing communications (where you have consented or where permitted by law)

5. Lawful Basis for Processing

We process your personal data under the following legal bases:
- Contract: To fulfil your orders and provide services
- Legitimate interests: To operate and improve our business, prevent fraud, and manage customer relationships
- Legal obligation: To comply with tax, accounting and legal requirements
- Consent: For marketing communications (where required)

6. Marketing Communications

We may send you marketing emails, SMS or other communications if:
- You have opted in; or
- You are an existing customer and we are marketing similar products (where permitted by law)

You can opt out at any time by:
- Clicking “unsubscribe” in emails
- Replying STOP to SMS messages
- Contacting us directly

7. Sharing Your Data

We may share your data with trusted third parties, including:
- Payment processors
- Delivery and logistics providers
- IT and website service providers
- Marketing platforms (e.g. email/SMS providers)
- Professional advisers (legal, accounting, etc.)

All third parties are required to process your data securely and in accordance with data protection laws.

We do not sell your personal data to third parties.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:
- Secure server technology (SSL encryption)
- Restricted access to personal data
- Secure payment processing systems

9. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

This may include retaining certain data for a reasonable period after your last interaction with us, for example to:
- Comply with legal and tax obligations;
- Resolve disputes;
- Enforce our agreements; and
- Maintain accurate business and financial records.

Where personal data is no longer required, we will securely delete or anonymise it.

10. Your Rights

Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Request transfer of your data (data portability)

To exercise your rights, please contact us at info@biosculpture.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Cookies

We use cookies to:
- Ensure the website functions properly
- Analyse website traffic
- Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

12. SMS Communications

If you opt in, we may send SMS messages relating to:
- Order updates
- Promotions and offers

Message frequency may vary and standard network charges may apply.

You can opt out at any time by replying STOP or contacting us.

13. Fraud and Security

We may use your data to:
- Verify identity
- Prevent fraud
- Protect our business and customers

We will never ask you to provide sensitive information such as passwords or full payment details via email.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. International Transfers

Some of our third-party service providers may process your data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws.

16. Contact
If you have any questions about this policy or your data, please contact:
Email: info@biosculpture.co.uk
Tel: +44 (0)3333 111 555