Terms of service
1. ABOUT US & GENERAL TERMS
All products on www.biosculpture.co.uk are distributed by RE:NEW Beauty Ltd.
RE:NEW Beauty Ltd is a distributor and brand owner in the professional beauty sector, supplying premium products across a range of categories, alongside specialist training and education.
RE:NEW Beauty Ltd is a distributor and brand owner in the professional beauty sector, supplying premium products across a range of categories, alongside specialist training and education.
This website is owned and operated by RE:NEW Beauty Ltd (company number 03672423), registered in England & Wales. Our VAT number is GB 730 7522 52.
Registered address: 37 Mark Road, Hemel Hempstead, Hertfordshire, HP2 7DN, United Kingdom
Tel: +44 (0)3333 111 555
Email: info@biosculpture.co.uk
Our customer services team operates Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 15:00. We recommend contacting us by email wherever possible, as this allows us to maintain a clear record of correspondence.
These Terms & Conditions apply to all users of this website and to all purchases made online or by phone.
Our Privacy Policy is available on our website and forms part of these Terms. By using our website, you agree to it.
2. ORDERS, PRODUCTS & PAYMENTS
2.1 Contract of Sale
A contract between you and RE:NEW Beauty Ltd is formed when we accept your order. This will usually be when we issue an invoice or dispatch the goods, whichever occurs later.
A contract between you and RE:NEW Beauty Ltd is formed when we accept your order. This will usually be when we issue an invoice or dispatch the goods, whichever occurs later.
If we are unable to accept your order for any reason, any payment taken will be refunded in full.
2.2 Account & Eligibility
You may be required to create an account in order to place an order. We reserve the right to approve, suspend or terminate accounts at our discretion.
You may be required to create an account in order to place an order. We reserve the right to approve, suspend or terminate accounts at our discretion.
Certain products are intended for professional use and may only be suitable for use by trained individuals. By placing an order for such products, you confirm that you have the appropriate knowledge and experience to use them safely and in accordance with any instructions provided.
Products supplied for professional use are not intended for resale via unauthorised channels, including online marketplaces. We reserve the right to refuse or cancel orders, and/or suspend or close accounts, where we reasonably believe this condition is being breached.
2.3 Orders & Acceptance
By placing an order, you confirm that you have read and accepted these Terms, that you are authorised to place the order, and that all information provided is accurate.
By placing an order, you confirm that you have read and accepted these Terms, that you are authorised to place the order, and that all information provided is accurate.
We reserve the right to refuse or cancel any order at our discretion, including where fraud or unauthorised activity is suspected. We reserve the right to limit quantities purchased and to refuse orders that appear to be placed by resellers or distributors.
2.4 Pricing & Payment
All prices are subject to UK VAT unless stated otherwise.
All prices are subject to UK VAT unless stated otherwise.
Payment is taken at the time of ordering. We currently accept debit and credit cards, as well as PayPal. PayPal transactions are processed in GBP, and any currency conversion costs are the responsibility of the customer.
We take care to ensure pricing is accurate, but errors may occasionally occur. Where this happens, we reserve the right to correct the error and cancel or amend the order if necessary.
Risk in the goods passes to you when the goods are delivered to the address provided. Title to the goods shall remain with RE:NEW Beauty Ltd until payment has been received in full.
All promotions are subject to availability and may be withdrawn or amended at any time. Promotions cannot be combined unless expressly stated.
2.5 Product Information
Product descriptions and specifications are based on manufacturer information. While we aim to ensure accuracy, we cannot guarantee that all information is complete or error-free. Images are for illustrative purposes only and may differ from the actual product.
Product descriptions and specifications are based on manufacturer information. While we aim to ensure accuracy, we cannot guarantee that all information is complete or error-free. Images are for illustrative purposes only and may differ from the actual product.
It is your responsibility to ensure that products are suitable for your intended use and are used in accordance with any instructions provided. Where products are used in a professional or commercial setting, you are responsible for ensuring that they are used by appropriately trained individuals and in accordance with all relevant guidance, instructions and standards. You are also responsible for ensuring compliance with any applicable laws, regulations and professional standards relating to the use, storage and application of the products.
2.6 Stock Availability
Where items are not in stock, we may contact you with options, part ship your order, or cancel and refund the affected items. We reserve the right to withdraw, suspend or discontinue any product at any time without notice.
Where items are not in stock, we may contact you with options, part ship your order, or cancel and refund the affected items. We reserve the right to withdraw, suspend or discontinue any product at any time without notice.
2.7 Fraud & Security
In some cases, we may request additional information to verify an order. We reserve the right to delay, refuse or cancel any order where fraud or unauthorised activity is suspected.
In some cases, we may request additional information to verify an order. We reserve the right to delay, refuse or cancel any order where fraud or unauthorised activity is suspected.
3. DELIVERY
We aim to deliver all orders efficiently using reputable courier services. Full delivery details, including estimated timeframes and charges, are available on our website.
3.1 Delivery Address
Orders will be delivered to the address provided at checkout. It is the customer’s responsibility to ensure that all delivery details are accurate and complete.
If incorrect or incomplete delivery information is provided, we are not responsible for any resulting delays or additional costs.
3.2 Delivery Attempts and Failed Deliveries
If delivery attempts are unsuccessful, the courier may leave instructions for rearranging delivery or collecting the parcel.
If delivery attempts are unsuccessful, the courier may leave instructions for rearranging delivery or collecting the parcel.
If a parcel is not collected or redelivery is not arranged within the courier’s specified timeframe, it may be returned to us. In such cases, we reserve the right to charge for any redelivery costs.
3.3 Delivery Times
Any delivery dates or times provided are estimates only. While we aim to meet these timeframes, we are not liable for delays caused by couriers or circumstances outside our control.
Any delivery dates or times provided are estimates only. While we aim to meet these timeframes, we are not liable for delays caused by couriers or circumstances outside our control.
Once goods have been dispatched, we will work with the courier to resolve any delivery issues, subject to your statutory rights.
3.4 Lost or Missing Parcels
If your parcel has not arrived within a reasonable time, please contact us as soon as possible so that we can investigate with the courier.
If your parcel has not arrived within a reasonable time, please contact us as soon as possible so that we can investigate with the courier.
Where a parcel is confirmed as lost, we will offer a replacement or refund in accordance with your statutory rights.
We may require your cooperation in providing information to assist with any courier investigation. We may also require a reasonable period to investigate with the courier before issuing any replacement or refund.
3.5 Receipt of Goods
You are responsible for inspecting goods within a reasonable time following delivery.
You are responsible for inspecting goods within a reasonable time following delivery.
If your order arrives damaged, incomplete or incorrect, please notify us as soon as possible (and ideally within 48 hours) so that we can resolve the issue promptly.
We may require photographic evidence or further information before agreeing any replacement, refund or other resolution.
4. RE:NEW Beauty Refund and Exchange Policy
We hope that you will be happy with any purchase you make from RE:NEW Beauty Ltd. However, we understand that, at times, items may not be as expected. Should you wish to return an item, you may do so within the timescales and conditions outlined below.
All online purchases are subject to the Consumer Contracts Regulations 2013, which give consumers the right to cancel their order within 14 days of receiving the goods for a full refund (subject to any permitted deductions). To exercise your right to cancel, you must notify us by email or in writing. You then have a further 14 days to return the goods.
Items must be returned with proof of purchase. If we are unable to verify your proof of purchase, we may be unable to process a refund or exchange.
Please take reasonable care of items while they are in your possession. Where possible, items should be returned in their original packaging and in a resaleable condition. We reserve the right to make a reasonable deduction from any refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The Consumer Contracts Regulations do not apply to:
- Personalised or made-to-order products;
- Services where performance has begun with your consent before the end of the cancellation period;
- Sealed goods not suitable for return for health protection or hygiene reasons once opened or unsealed (including liquids, creams, gels, polish and nail treatments).
4.1 How to return or exchange an item
To arrange a return, please contact our Customer Services Team on info@biosculpture.co.uk. We operate a 30-day returns policy from the date of receipt for faulty items, in line with your rights under the Consumer Rights Act 2015. This is separate from your cancellation rights outlined above.
To arrange a return, please contact our Customer Services Team on info@biosculpture.co.uk. We operate a 30-day returns policy from the date of receipt for faulty items, in line with your rights under the Consumer Rights Act 2015. This is separate from your cancellation rights outlined above.
Before returning any item, please contact us to obtain a returns reference and instructions. Returns sent without prior contact may result in delays in processing.
Where a fault is identified, we will offer a repair, replacement or refund as appropriate. If a fault cannot be confirmed, the item may be sent to the manufacturer for further assessment.
This does not apply where issues arise as a result of:
- Fair wear and tear;
- Wilful or accidental damage;
- Negligence or misuse;
- Failure to follow manufacturer instructions;
- Unauthorised repairs or alterations.
Original packaging is not required for faulty returns, although it is helpful where available.
4.2 Refunds and returns conditions
Refunds will be processed within 14 days of receiving the returned goods (or evidence of return) and will be made using the original payment method unless otherwise agreed. If you cancel your order under the Consumer Contracts Regulations, we will refund the cost of standard delivery (excluding any upgraded delivery options). Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds will be processed within 14 days of receiving the returned goods (or evidence of return) and will be made using the original payment method unless otherwise agreed. If you cancel your order under the Consumer Contracts Regulations, we will refund the cost of standard delivery (excluding any upgraded delivery options). Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Products returned under the cancellation period should be in a resaleable condition where reasonably possible. If an item has been handled beyond what is necessary, we may make a reasonable deduction from the refund.
For hygiene and safety reasons, certain products, including liquids, gels, treatments and other sealed items, cannot be returned if they have been opened or used, unless they are faulty.
We reserve the right to refuse returns that do not comply with this policy, subject to your statutory rights.
We always aim to be fair, reasonable and easy to deal with, and we’ll do our best to resolve any issue quickly and sensibly. Please just contact us if you require any further information.
5. COMPLAINTS
If you are dissatisfied with any aspect of our service, please contact us in writing with your contact details, a description of the issue, and any relevant correspondence or supporting documents. We will review your complaint and respond as quickly as possible.
6. WEBSITE USE & CONTENT
6.1 Accuracy
We aim to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.
We aim to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.
6.2 Website Access
We do not guarantee that the website will be available at all times or free from errors. Access may be suspended or restricted for maintenance or other reasons beyond our control.
We do not guarantee that the website will be available at all times or free from errors. Access may be suspended or restricted for maintenance or other reasons beyond our control.
6.3 Product Display
We make every effort to display products as accurately as possible. However, colours and appearance may vary depending on the device used. Where relevant, we recommend referring to physical samples.
We make every effort to display products as accurately as possible. However, colours and appearance may vary depending on the device used. Where relevant, we recommend referring to physical samples.
6.4 Intellectual Property
All intellectual property rights in our products, brands, content and materials remain our property or that of our licensors. You may not use, reproduce or distribute any content or branding without our prior written consent.
All intellectual property rights in our products, brands, content and materials remain our property or that of our licensors. You may not use, reproduce or distribute any content or branding without our prior written consent.
7. PROMOTIONS
Any competitions, offers or promotions run on this website or in connection with our products may be withdrawn or amended at any time. Additional terms may apply where stated. The “Win a Free Bio Sculpture Manicure” promotion is subject to availability and any specific conditions published alongside it.
8. LIABILITY
Nothing in these Terms excludes or limits liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Products must be used in accordance with any applicable instructions, guidance and (where relevant) professional standards. We shall not be liable for any issues arising from misuse, incorrect application, or use outside of intended practice.
We will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss, including loss of profits, business, contracts, anticipated savings, goodwill, or reputation arising out of or in connection with any order or use of our products.
Nothing in these Terms affects your statutory rights as a consumer.
Our total liability arising out of or in connection with any order shall not exceed the price paid for the goods giving rise to the claim.
You acknowledge that you have not relied on any representation, statement, promise or assurance that is not expressly set out in these Terms.
Nothing in these Terms is intended to confer any rights on any third party.
9. GENERAL
These Terms constitute the entire agreement between you and us in relation to your purchase and supersede any prior discussions, correspondence or agreements.
We may transfer or assign our rights and obligations under these Terms at any time. You may not assign or transfer your rights without our prior written consent.
We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control, including but not limited to technical failure, natural events, fire, flood, industrial disputes, supply chain disruption, or acts of government or third parties.
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
We reserve the right to amend, withdraw or update products, services or these Terms at any time. The version in force at the time of your order will apply.
10. CONTACT
Email: info@biosculpture.co.uk
Tel: +44 (0)3333 111 555
Tel: +44 (0)3333 111 555